Skip to main content


The National Outsourcing Sector

Morocco has placed the bet on Service Outsourcing to empower its breakthrough to Global Value Chains performance. It also holds a crucial importance due to its potential to create jobs and mainly to contribute to the country’s trade balance.

Service Outsourcing activities located in Morocco are mainly inscribed in three major fields: Business Process Outsourcing (BPO), Information Technology Outsourcing (ITO) and Customer Relationship Management (CRM).

  • Business Process Outsourcing

  • Information Technology Outsourcing

  • Customer Relationship Management

Sectorial Strategy

As a strategic growth vector at the national level, the outsourcing sector is supported by the Moroccan government as part of its « Emergence Plan ». The objective is to strengthen the Kingdom's competitiveness among the most dynamic countries in these fields and to boost its attractiveness as a highly sought-after destination for foreign investment.

Key Figures

  • 2nd

    best outsourcing destination in Africa
  • 28th

  • 130.000

  • +$1 billion

    of annual revenues
  • +1200 

  • 5 ecosystems

    identified under the Industrial Acceleration Plan (PAI)



Casablanca-Settat is a prominent contributor to Outsourcing activities through large facilities dedicated to this sector: Casanearshore on a 53 ha site that accommodates +100 enterprises stretching over 300 000 m2.


This pole offers world-standard infrastructure and services at competitive prices together with office work places ready for use, and high-performance close attendance services (Business Center, one-stop shop, restaurants, etc.).


Casablanca Zenith, Technopark and Marina also sustain this sector owing to office work places and full support services.


Regional Value Offer

  • Closeness to main markets

  • Young and qualified population

  • Good foreign language command

  • World-class infrastructure

  • Telecommunication facilities at competitive costs

  • Strong industrial ecosystem counting more than 1 000 operators

Investment Opportunities

  • CRM

    Customer Relationship Management

  • BPO

    Business Process Outsourcing

  • ITO

    Information Technology Outsourcing

  • ESO

    Engineering Services Outsourcing

  • KPO

    Knowledge Process Outsourcing



The sector provides an attractive framework for investments through :

  • 1

    Dedicated premiums provided by the investment charter.

  • 2

    Flexible and diversified real estate offering that meets the expectations of professionals through dedicated zones.

  • 3

    Government contribution to staff training costs over a 3 years

  • 4

    Corporate tax incentives specifically designed to support companies operating within the sector.

  • 5

    Streamlined administrative processes through dedicated one-stop-shops within the dedicated zones."


For more information about these incentives, please refer to Circular No. 8/2022 on the implementation of Morocco’s offshoring offer ↗ 


Please download the brochure "The Cs of the outsourcing sector"


outsourcing en



Key Enterprises