Apart from its website dedicated exclusively to Business process outsourcing (BPO) and its advanced telecommunications systems’ infrastructure, there are many other assets Casablanca emphasizes on to confirm its positioning as a destination of choice in the offshoring business..

In fact, the region hosts many regional headquarters of many international companies. The Centre of Teaching and Professional Training is also located in Casablanca.
In addition, the success of the region in activities such as call centers and BPO niches demonstrates its leading positioning as a destination of choice for externalization activities. The offshoring barometer, led by the CRI, comes to confirm these facts..

Casashore, a dedicated zone

Extended over 53 ha located on the road linking the city to Mohammed V international airport, Casablanca Nearshore Park is a specialized zone consisting of 250.000 m² of office and commerce space.

In addition to its strategic location, due to the proximity of the business center of a major world-renowned metropolis, Casashore has numerous advantages. It ensures rapid company set-ups under the best conditions thanks to a site “Ready for Output.”
Casashore provides investors with high-quality services: air-conditioned, soundproofed, wired and ready-made offices. Casablanca Nearshore Park is a site integrated with on-site shared administrative services (telephony, secretariat, videoconferencing, maintenance, catering, cleaning activities…).

A specialized training centre.

An important lifeblood to young graduates Baccalauréat +2 / Bac +4, the “Office de la Formation Professionnelle et de la Promotion du Travail” - OFPPT (Office of Vocational Training and Promotion of Work) mission is the establishment of dedicated training for offshoring careers with an objective of endowing targeted sectors with skilled human resources necessary for their establishment in the kingdom.

It is in this direction that the first offshoring-specialized training center was launched in 2005 with a mission of providing the sector with qualified workforce.
Three major areas of training are provided. The first is that of IT. The Centre provides the training of technicians specializing in software development, networking and management systems.

The second is that of offshoring aimed to the requalification and the updating of graduates in 3M. The third is that of skills development and training aimed, among others, to the improvement of trainers.
The goal: to train 100.000 people by 2013 of whom 80.000 will be trained in administrative services, 2.500 in IT development, plus more than 4,000 of engineering and commerce schools’ graduates.

A tax- incentive environment

There are many advantages that can benefit offshore businesses. They range from financial assistance in company set-ups to a radically streamlined taxation -including exemption from the Corporate Tax (Impôt sur les societies - IS), an actual Income Tax (Impôt sur le revenu – IR) rate capped at 20%, an expatriates’ special regime, tariffs of less than 2.5%, complete exemption on the first employment (550€/mois)….
The administrative system is also advantageous, with a one-stop desk service in the area, a complete flexibility offered by of the new Labour Code, administrative process’ simplifications…

Primary offshoring barometer in Morocco

Led by CRI Casablanca in partnership with CRI Rabat, APEBI and ANRT, the barometer of outsourcing is an effective tool for audience measurement of Morocco as a destination for IT projects. Both BPO and call centers draw up a positive assessment since 68% of respondents consider Morocco as a destination for the BPO and IT offshore.

The survey also demonstrated the competitive advantages offered by Morocco. In fact, European operators who consider settling in Morocco do it for cost savings (82%) and for human resources qualifications (42%).

The geographical proximity, language skills, social and tax advantages and telecom infrastructure are also in top of the list of assets of Morocco as a prime destination in terms of offshoring and outsourcing..

The offshoring strategy objectives for 2013